Cancellation & Refund Policy
Last updated on 08-10-2026
SpeakTale is an AI assistant suite bundled with printed books and notebooks by printers, publishers and schools. It is priced per copy as a usage-based value-add with no upfront cost. This policy explains cancellation and refunds for that digital AI assistants. The physical printing itself is supplied by your printer / publisher and is governed by their own terms — SpeakTale does not print, ship or refund physical books.
1. How Our Billing Works
- Orders are placed by printers, publishers or schools (our B2B customers) per print order / title, on a per-copy basis.
- Activation means the AI assistants for a title are made live (typically within 10 minutes of selecting or uploading a title) and QR / barcode access is generated or registered for the copies to be bundled.
- Design services and custom AI assistants, where ordered, are billed separately.
2. Cancellation
- Cancellation requests made before activation (before AI assistants are made live and before QR / barcode codes are issued) will be accepted in full. No charge is raised for copies not yet activated.
- Cancellation requests made within 7 days of the order but after activation will be considered only if the QR / barcode codes have not been printed, distributed or scanned for use. Activation effort already incurred may be deducted.
- No cancellation is possible once the bundled books / notebooks have been distributed to end users or the codes have been actively used, as the service is deemed availed.
- To cancel, email contact@speaktale.com with your order details, title, quantity and reason.
3. Refunds
- No refund is issued where the AI service has been activated and the codes distributed or used, in whole or in part.
- Refunds are considered for duplicate charges, billing errors, or failure of SpeakTale to make the assistants live after receiving a correct PDF / title, where the customer has cooperated with reasonable troubleshooting.
- Refunds, where approved, are issued as a credit note against future per-copy invoices or as a refund to the original payment method, within 9-15 working days of approval.
- OCR accuracy on handwriting, AI answer quality, or change of mind after distribution are not grounds for refund, as AI outputs are assistive and require teacher / user discretion.
4. Physical Books & Notebooks
SpeakTale does not manufacture or fulfil physical print. Any defect, delay, short quantity or return of physical books / notebooks must be taken up directly with the printer or publisher who supplied them.
5. How to Request
Write to us with the following so we can act quickly:
- Legal entity name: GIMLI TECHNOLOGIES PRIVATE LIMITED
- Address: Electronic City Phase I, Bangalore, Karnataka, PIN: 560100
- Email: contact@speaktale.com
- Please include: order / invoice number, title, number of copies, date of order, and reason for cancellation / refund.